Banks work to flood NCUA with attacks on FOM proposal

first_img 4SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr It was only a matter of timing, reminds Credit Union National Association (CUNA) Chief Advocacy Officer Ryan Donovan, not a question about whether banks would launch an all-out attack on the National Credit Union Administration’s effort to modernize field-of-membership rules.The American Bankers Association and Independent Community Bankers Association have unleashed a multi-prong assault, which includes as many as 500 bankers’ letters already being sent to the NCUA. The number will only grow. Bank groups are also trying to commandeer the conversation regarding credit union regulation on Capitol Hill with letters to key members of the U.S. Congress.CUNA has identified the factual inaccuracies in the bankers’ message to Congress and will expose “their disturbing perspective that Americans should have less access to affordable financial services,” Donovan said in CUNA’s Advocacy Update Monday. However, he adds, it is credit union letters that will be most responsible for moving this proposal forward.“Every credit union should rally and be heard from before the comment period on this important proposal ends Feb. 8,” Donovan continues to urge. continue reading »last_img read more

Customer 360: Your portal into the digital age

first_img ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Customer satisfaction is key to your bank’s lasting success. After all, unhappy customers have plenty of other places to look for personal financial products.And many do.Sixty-nine percent of customers who leave their bank say it is because of poor service, rather than poor products, according to Temkin.We all know that no one customer is just like another and having each person’s info at your fingertips instantly is central to delivering awesome customer experiences each and every time.This may sound simple in our world of on-demand, personalized digital experiences, but disjointed, old-school banking systems make this quite a challenge in the financial services realm.A CRM for banking with a Customer 360 that brings together customer information from the core and all other systems provides the “portal” from ancient to modern – bringing banks and credit unions into the digital age.So, what exactly does this look like? continue reading »last_img read more